Frequently asked questions
What's your return/exchange policy?
We accept returns within 14 days of the delivery date as long as items remain in their original packaging and unused condition. We also accommodate exchanges for different sizes, styles, or colors following the same process. Simply contact our customer service team to arrange your return or specify your desired exchange item.
Do your moissanite pieces come with certification?
Yes, every moissanite piece in our collection comes with a detailed GRA report documenting your stone's precise cut, color, clarity, and carat weight as quality assurance.
What materials are used in your jewelry?
Our collection features high-quality materials including 925 sterling silver, gold-plated, and white gold-plated pieces with genuine moissanite or cubic zirconia stones. Each piece is carefully crafted for durability and lasting beauty. All moissanite pieces come with detailed GRA certification reports for quality assurance.
How do I take care of my jewelry?
Please visit our Jewelry Care Guide for detailed care instructions specific to each material type including Gold Plated, White Gold-Plated, Sterling Silver, Moissanite, and Cubic Zirconia pieces.
How do I check my ring size?
Please visit our Ring Size Guide for detailed instructions on measuring your ring size accurately at home, or visit a local jeweler for professional sizing.
