Returns & Exchanges
We want you to love your purchase. If you're not completely satisfied, we're here to help with returns and exchanges. Review our policy below for eligibility, processing, and instructions.
Return Eligibility
Return Window
We accept returns within 14 days of the delivery date. To qualify for a return, items must remain in their original packaging and in unused condition.
Final Sale Items
Certain items may be designated as final sale at the time of purchase and will be clearly identified on the product page. Final sale items are not eligible for return or exchange unless received in damaged or defective condition.
How to Return or Exchange
Initiating a Return or Exchange
Prior to returning any merchandise, you must contact our customer service department at support@athenajewelry.co with your order number and the reason for your return. Our team will provide detailed return instructions and confirm your eligibility.
Please note: Unauthorized returns shipped without prior approval may not be accepted or processed.
Return Shipping Costs
Customers are responsible for all return shipping expenses. We recommend utilizing a carrier that provides tracking services, as we cannot assume responsibility for return shipments that are lost in transit.
Exchanges
We accommodate exchanges for alternative sizes, styles, or colors. The exchange process follows the same procedure as returns. Contact our customer service team to specify your desired exchange item. Upon receipt and inspection of your returned merchandise, we will dispatch your exchange item.
Refunds & Fees
Refund Methods
Refunds may be issued through either of the following methods:
- Original Payment Method: Refunds are typically processed within 5-7 business days following receipt and inspection of your return.
- Store Credit: Issued immediately upon receipt of your return and available for use toward future purchases.
Return Processing Time
Upon receipt of your returned merchandise, please allow 3-5 business days for inspection and processing. You will receive email confirmation once your return has been processed and your refund has been issued.
Damaged, Defective, or Incorrect Items
Damaged or Defective Items
If you receive damaged or defective merchandise, please contact our customer service team immediately and provide photographic documentation of the damage. We will ship a replacement item at no charge.
Incorrect Items
If we have shipped an incorrect item, please contact our customer service team promptly. We will dispatch the correct item at no charge and provide instructions for returning the incorrect merchandise.
International Returns
International Return Policy
International returns are accepted under the same terms as domestic returns. International customers are responsible for return shipping costs. We recommend using a trackable shipping method.