Questions? We're Here to Help
Find answers to the most commonly asked questions about ordering, shipping, returns, product care, and more. If you can't find what you're looking for, our customer service team is always happy to assist you.
Shipping & Delivery
Where do you ship?
We provide international shipping to North America and Europe (excluding Luxembourg), as well as select countries worldwide. You can verify if we ship to your location by checking available shipping destinations at checkout.
How much does shipping cost?
We offer flat-rate shipping to all destinations. Orders totaling $200 USD or more qualify for complimentary shipping.
Will I receive tracking information?
Yes, all shipments include tracking services. You will receive a tracking number via email once your order has been dispatched.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of the delivery date. To qualify for a return, items must remain in their original packaging and in unused condition.
How do I initiate a return or exchange?
Contact our customer service at support@athenajewelry.co with your order number and reason for return. Our team will provide detailed instructions and confirm your eligibility. Unauthorized returns may not be accepted.
Can I exchange my ring for a different size?
Yes, we accommodate exchanges for alternative sizes, styles, or colors. Contact our customer service team to arrange your exchange.
Product Information
What's the difference between moissanite and cubic zirconia?
Moissanite delivers exceptional brilliance with superior durability and maintains its sparkle over time. Cubic zirconia offers beautiful sparkle at a more accessible price point but is softer and may show wear with daily use. Both are set in quality 925 sterling silver with gold or white gold plating.
Do all moissanite pieces come with GRA certification?
Yes, every moissanite piece in our collection comes with a detailed GRA report, documenting your stone's precise cut, color, clarity, and carat weight.
What metals do you use?
All our jewelry is crafted in 925 sterling silver with either gold or white gold-plating for lasting beauty and durability.
Care & Maintenance
How do I clean my jewelry?
Wipe your jewelry with a soft, lint-free cloth after each wear. For deeper cleaning of sterling silver, moissanite, and cubic zirconia, use lukewarm water with mild soap and a soft brush, rinse thoroughly and dry immediately. For plated jewelry, only use a soft, damp cloth and avoid soaking.
Can I wear my jewelry in the shower or while swimming?
No, we recommend removing all jewelry before showering, swimming, or bathing. Water, chemicals, and moisture can damage both the metal and stones over time.
Will my gold or white gold-plated jewelry tarnish?
The plating will stay flawless for years with proper care. However, if you ever notice unexpected fading or wear, please reach out to us, we’ll be happy to assist with an exchange or replacement and guide you through the process.
Support
What if my package is lost or damaged?
All shipments are protected against loss or damage up to the full order value. Contact our customer service team and we'll arrange for a replacement or full refund.
How do I contact customer service?
Reach out using the contact form on our Contact page, or email us at support@athenajewelry.co. We respond to all inquiries promptly.