Shipping & Delivery
We're committed to delivering your order efficiently and securely. Review our shipping policy below for details on coverage, rates, processing times, and tracking.
Coverage & Restrictions
Where We Ship
We provide international shipping services to North America and Europe (excluding Luxembourg), as well as select countries worldwide. To verify whether we ship to your location, please check the available shipping destinations at checkout.
Shipping Restrictions
We do not ship to PO boxes. All deliveries require a valid physical street address.
Rates & Delivery Times
Shipping Costs
We offer flat-rate shipping to all destinations. Orders totaling $200 USD or more qualify for complimentary shipping.
Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. Our fulfillment center operates seven days per week, including weekends and holidays, to ensure timely processing of all orders.
Orders received before 2:00 PM PST are typically processed the same business day. Orders placed after this time will be processed on the following business day.
Delivery Time
Transit times vary depending on your location. Upon shipment, you will receive tracking information via email to monitor your package's progress.
Order Tracking & Updates
Tracking Information
All shipments include tracking services. You will receive a tracking number via email once your order has been dispatched.
Address Corrections
If you have provided an incorrect shipping address, please contact our customer service team immediately at support@athenajewelry.co. If your order has not yet shipped, we will update the address at no additional charge.
Shipment Protection & Issues
Package Insurance
All shipments are protected against loss or damage during transit up to the full order value.
Lost or Damaged Packages
We assume full responsibility for packages that are lost or damaged during transit. Should this occur, please contact our customer service team with your order number. We will promptly arrange for a replacement shipment or issue a full refund, according to your preference.
Missing Packages
If tracking information indicates your package was delivered but you have not received it, please contact our customer service team with your order number. We will investigate the matter and work with you to reach a satisfactory resolution.
International Orders
Customs and Duties
All customs duties, taxes, and international fees are covered by our company. The total displayed at checkout represents your final cost with no additional charges.
Additional Information
Local Pickup
Local pickup services are not currently available. All orders must be shipped to a physical delivery address.
Holiday Shipping
We maintain regular processing and shipping operations throughout all holiday periods to ensure consistent service.