Shipping & Delivery

We're committed to delivering your order efficiently and securely. Review our shipping policy below for details on coverage, rates, processing times, and tracking.

Coverage & Restrictions

We provide international shipping services to North America and Europe (excluding Luxembourg), as well as select countries worldwide. To verify whether we ship to your location, please check the available shipping destinations at checkout.

We do not ship to PO boxes. All deliveries require a valid physical street address.

Rates & Delivery Times

We offer flat-rate shipping to all destinations. Orders totaling $200 USD or more qualify for complimentary shipping.

All orders are processed within 1-2 business days, excluding weekends and holidays. Our fulfillment center operates seven days per week, including weekends and holidays, to ensure timely processing of all orders.

Orders received before 2:00 PM PST are typically processed the same business day. Orders placed after this time will be processed on the following business day.

Transit times vary depending on your location. Upon shipment, you will receive tracking information via email to monitor your package's progress.

Order Tracking & Updates

All shipments include tracking services. You will receive a tracking number via email once your order has been dispatched.

If you have provided an incorrect shipping address, please contact our customer service team immediately at support@athenajewelry.co. If your order has not yet shipped, we will update the address at no additional charge.

Shipment Protection & Issues

All shipments are protected against loss or damage during transit up to the full order value.

We assume full responsibility for packages that are lost or damaged during transit. Should this occur, please contact our customer service team with your order number. We will promptly arrange for a replacement shipment or issue a full refund, according to your preference.

If tracking information indicates your package was delivered but you have not received it, please contact our customer service team with your order number. We will investigate the matter and work with you to reach a satisfactory resolution.

International Orders

All customs duties, taxes, and international fees are covered by our company. The total displayed at checkout represents your final cost with no additional charges.

Additional Information

Local pickup services are not currently available. All orders must be shipped to a physical delivery address.

We maintain regular processing and shipping operations throughout all holiday periods to ensure consistent service.